At S9X Arms, we aim to ensure our customers are fully satisfied with their purchases. If you are not happy with your order, please review our Returns & Refund Policy below.
1. Eligibility for Returns
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To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging.
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Returns must be initiated within [X days, e.g., 7 or 14 days] of delivery.
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Certain products (e.g., customized items, clearance items, or hygiene-related products) may not be eligible for return.
2. Process for Returns
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Contact us at [info@s9xarms.com/03009344606] to request a return authorization.
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Provide your order number, reason for return, and supporting details (e.g., pictures if the product is defective).
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Once your return request is approved, you will receive instructions for returning the item.
3. Refunds
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After receiving and inspecting your returned item, we will notify you of the status of your refund.
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If approved, refunds will be processed to your original payment method within a day.
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Shipping fees are non-refundable unless the item received was defective or incorrect.
4. Exchanges
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We only replace items if they are defective, damaged, or incorrectly shipped.
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If you need an exchange, please contact us at [info@s9xarms.com /03009344606].
5. Non-Returnable Items
The following items are not eligible for return:
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Gift cards
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Downloadable digital products
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Clearance or sale items
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Items damaged due to customer misuse or negligence
6. Shipping for Returns
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Customers are responsible for paying return shipping costs (unless the item is defective or incorrect).
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We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
